Terms of Service

01Introduction

These Terms of Service (the "Terms") form a binding agreement between you (the "Customer", "Operator", or "you") and Odysseic Ventures Pte. Ltd., a private limited company incorporated in Singapore (UEN 202604236H) with its registered address at 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914 ("Odysseic", "we", "us", or "our"). Together with our Privacy Policy and Refund Policy, these Terms govern your access to and use of the Odysseic software-as-a-service platform and any related websites, applications, APIs, embed widgets, and hosted booking pages (collectively, the "Service").

By creating an account, accepting these Terms in-product, or using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms. If you are entering into this agreement on behalf of an organisation, you represent that you have authority to bind that organisation, and references to "you" include that organisation.

If you do not agree to these Terms, do not use the Service.

02Definitions

03Platform role

Odysseic is a software-as-a-service platform that allows dive operators to take and manage their own Bookings. We do not own, operate, or underwrite any dive activity, course, vessel, equipment, instructor, or ancillary service. We do not act as a travel agent, tour operator, merchant of record, or marketplace intermediary in respect of any Booking.

When a Diver books a dive through the Service:

• The Booking creates a contract directly between the Customer and the Diver.
• Payment, where collected online, flows directly from the Diver to the Customer's connected Payment Provider account. Odysseic does not custody, collect, or hold Booking funds.
• Odysseic's role is limited to providing software that records the Booking, communicates it (via email, with the Customer in CC), and enforces the policies the Customer configures.

The Customer is the merchant of record for every Booking and is solely responsible for delivering the contracted dive service, refunds (where owed to a Diver), tax collection and remittance, chargebacks, customer complaints, regulatory compliance, and the safety and legality of its operations.

04Accounts & authorized users

To use the Service, the Customer must create an account and may invite Authorized Users. The Customer is responsible for:

• Maintaining accurate and current account information (business name, contact, billing, payout details).
• Keeping passwords and access credentials confidential, enabling available account-security features, and securing the devices of its Authorized Users.
• All activity that occurs under the Customer's account — including actions taken by Authorized Users — whether or not authorised by the Customer.
• Promptly notifying us at support@odysseic.com of any suspected unauthorised access.

You represent that you are at least 18 years old and have the legal capacity to enter into these Terms. Odysseic is not directed at consumers; the Service is intended for use by dive businesses and their staff.

05Subscription plans & billing

Subscriptions are sold on the plans and at the prices set out on odysseic.com/#pricing or as separately agreed in writing for Custom plans. The Customer selects a billing cadence (monthly or yearly) and currency (SGD, USD, or EUR) at signup.

5.1 Charges and renewal

• Subscription fees are charged in advance — monthly plans at the start of each calendar month of service, yearly plans at the start of each annual term.
• Subscriptions auto-renew for successive terms at the then-current list price unless cancelled before the renewal date.
• All amounts are payable via Stripe using the payment method you provide. You authorise us to charge that method for all amounts due under these Terms.
• Prices exclude any applicable taxes, duties, or levies, which are the Customer's responsibility unless we are required by law to collect them.

5.2 Free Starter plan

The Starter plan is offered free of charge but remains subject to these Terms and to the Per-Booking Fee. We may modify, restrict, or discontinue the Starter plan at any time with reasonable notice.

5.3 Refunds

Refunds, where available, are governed by our Refund Policy. In short: a 14-day money-back guarantee applies to a Customer's first paid Subscription term; renewals and Per-Booking Fees are non-refundable; downgrade to the Starter plan is available at any time.

5.4 Failed payments

If a charge fails, we may retry the payment, restrict access to paid features, suspend the account, and (after reasonable notice) terminate the Subscription. The Customer remains liable for amounts accrued before suspension.

5.5 Price changes

We may change Subscription pricing on at least 30 days' notice. Changes apply at the start of the next renewal term; you may cancel before then if you do not accept the new pricing.

06Per-booking fees

In addition to the Subscription fee, a Per-Booking Fee applies to each Booking that originates through an Odysseic booking surface — the embed widget on the Customer's website, the hosted booking page at book.odysseic.com, or an Odysseic-issued agent referral link. The fee percentage depends on the Customer's plan as published at odysseic.com/#pricing (or as agreed for Custom plans).

Per-Booking Fees are calculated on the total Booking value (including add-ons, excluding taxes collected on behalf of governmental authorities) and are billed by Odysseic in arrears each month via the Customer's Stripe payment method.

6.1 Manually-recorded bookings are not fee-bearing

Bookings the Customer enters into the dashboard manually — including those recorded as manual, walk-in, or paid offline / external — are not subject to the Per-Booking Fee, even though the Service still provides scheduling, communications, and reporting for them. The fee applies only to Bookings that originate through an Odysseic booking surface (see above).

6.2 Refunded or cancelled bookings

If a Booking is refunded in full to the Diver by the Customer through the Service, the corresponding Per-Booking Fee will be reversed on the next monthly invoice. Partial refunds are pro-rated. Per-Booking Fees for Bookings refunded outside the Service, or where the refund cannot be verified by Odysseic, are not reversible.

07Customer payment providers

The Service connects to the Customer's own merchant account at a Payment Provider (e.g., Stripe, Xendit, Doku). Booking payments are captured by, settled to, and held by the Payment Provider on behalf of the Customer. Odysseic never holds Booking funds.

The Customer:

• Is solely responsible for opening and maintaining its Payment Provider account, complying with that provider's terms, and meeting all KYC, AML, and tax reporting requirements.
• Authorises Odysseic to initiate payment requests, capture authorisations, issue refunds, and read transaction status on the Customer's behalf via the Payment Provider's API.
• Accepts that Payment Provider availability, fees, and outage windows are outside Odysseic's control and may affect the Service.

08Customer data

As between the Customer and Odysseic, the Customer owns all Customer Data. The Customer grants Odysseic a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and otherwise use Customer Data solely as needed to provide and improve the Service, comply with law, and enforce these Terms.

We will treat Customer Data in accordance with our Privacy Policy and the applicable data protection laws of Singapore (Personal Data Protection Act 2012, the "PDPA") and, where applicable, the EU/UK GDPR.

We may use aggregated, de-identified data derived from the Service (which cannot reasonably be linked back to the Customer or any Diver) to operate, analyse, and improve our products. We do not sell Customer Data.

09Diver data & operator obligations

Personal data of Divers (e.g., name, contact details, certification information, dive history) is collected by the Customer using the Service. The Customer is the data controller for that personal data; Odysseic acts as a data processor in respect of such data and processes it on the Customer's documented instructions as set out in these Terms and the Service's configuration.

The Customer warrants that:

• It has all rights, consents, and legal bases required to collect each Diver's personal data and to instruct Odysseic to process it.
• It will provide each Diver with a privacy notice that complies with applicable law (PDPA, GDPR, etc.) and that fairly discloses the use of Odysseic as a processor.
• It will honour valid data-subject requests (access, correction, deletion, objection) within statutory deadlines and use the Service's export/deletion features as needed to do so.
• It will not upload to the Service any "special category" or sensitive personal data beyond what is reasonably necessary for the dive activity (e.g., medical declarations required by the Customer's insurer or local regulator).

10Acceptable use

You will not, and will not permit any Authorized User to:

• Use the Service to send unsolicited or unlawful marketing, including marketing emails to Divers without a lawful basis under applicable law.
• Misrepresent your business, your accreditations, or the nature of any dive activity offered through the Service.
• Use the Service to host, process, or transmit any content that is illegal, infringes third-party rights, contains malware, or is otherwise harmful.
• Reverse engineer, decompile, scrape (other than via APIs we make available), or attempt to derive the source code or underlying structure of the Service.
• Resell, sublicense, or otherwise commercialise the Service to a third party without our prior written agreement.
• Probe, scan, or test the vulnerability of the Service except under a coordinated disclosure programme we have agreed to in writing.
• Use the Service to circumvent, override, or alter the transparency of our communications — for example, by stripping the diver/operator CC from booking emails or rewriting reply-to addresses to obscure identities.
• Use the Service to compete with Odysseic, including by reproducing or benchmarking the Service for the purpose of building a competing product.

11Third-party services

The Service is delivered using and integrates with third-party services, including but not limited to Supabase (hosting and database), Stripe (Subscription billing), Stripe / Xendit / Doku (Booking payments, depending on the Customer's configuration), Postmark or Resend (transactional email), and Vercel (web hosting). Your use of those services through the Service is subject to their respective terms and privacy policies. Odysseic is not responsible for any third-party service outage or breach beyond our reasonable control.

12Intellectual property

Odysseic and its licensors retain all right, title, and interest in and to the Service, including all related software, code, designs, branding, documentation, and trademarks. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Service during the term of your Subscription.

You retain ownership of Customer Data and of your own logos, brand assets, and listing content. You grant us the licence described in Section 8 above solely to operate the Service for you.

Feedback, suggestions, and ideas you submit about the Service may be used by Odysseic without obligation or compensation. We will not identify you as the source without your consent.

13Service availability

We aim to make the Service available 24/7 and to provide reasonable operational uptime, but we do not guarantee uninterrupted access. The Service may be unavailable during planned maintenance, third-party outages, or events beyond our reasonable control. We will use commercially reasonable efforts to schedule planned maintenance outside peak diving hours where practicable and to communicate material disruptions through in-product notices or email.

Specific uptime commitments and remedies, where offered, are set out in a separate written service-level agreement for Enterprise or Custom plans.

14Suspension & termination

Either party may terminate a Subscription at the end of the then-current term by giving notice through the in-product cancellation flow or, for Enterprise plans, in writing to billing@odysseic.com.

We may suspend or terminate your access to the Service immediately if:

• You materially breach these Terms (including the Acceptable Use section) and do not cure the breach within 7 days of written notice.
• You fail to pay any amount due and do not cure within 14 days.
• We reasonably suspect fraud, illegal activity, or activity that risks harm to Divers, other users, or our infrastructure — in which case we may suspend immediately without notice.
• We are required to do so by law, regulation, or court order.

On termination: (a) your right to use the Service ceases; (b) we will make Customer Data available for export for a period of 30 days, after which we may delete it in accordance with our retention schedule; (c) accrued fees (including Per-Booking Fees) remain payable; and (d) Sections that by their nature should survive (including Confidentiality, IP, Liability, Indemnification, Governing Law) survive.

15Confidentiality

Each party may have access to non-public information of the other that is identified as confidential or that should reasonably be understood as confidential ("Confidential Information"). The receiving party will: (a) use the Confidential Information only for the purposes of these Terms; (b) protect it using at least the same care it uses for its own confidential information of like importance, and no less than reasonable care; and (c) disclose it only to its personnel and advisors who need to know and are bound by confidentiality obligations.

These obligations do not apply to information that is publicly available, already known without obligation of confidence, independently developed, or rightfully received from a third party without restriction.

16Warranties & disclaimers

Each party warrants that it has the legal authority to enter into these Terms. Beyond that, to the maximum extent permitted by law:

Without limiting the foregoing, Odysseic makes no representations or warranties regarding any dive activity sold through the Service, the conduct of any Customer, the credit or solvency of any Payment Provider, or any third-party service used by the Customer.

17Limitation of liability

To the maximum extent permitted by law, in no event will Odysseic, its affiliates, officers, employees, agents, or licensors be liable for:

• Any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, goodwill, data, or business opportunity, even if advised of the possibility of such damages.
• Any personal injury, death, illness, equipment loss, property damage, or other harm arising from any dive activity provided by a Customer, which is the sole responsibility of the relevant Customer.
• Any loss or damage caused by acts of a Payment Provider, including fund freezes, chargebacks, or settlement delays.

Our aggregate liability arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), or otherwise, will not exceed the greater of (a) the total Subscription fees paid by the Customer to Odysseic in the 12 months preceding the event giving rise to the claim, and (b) one thousand Singapore dollars (S$1,000).

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, gross negligence, or any other liability that cannot be limited or excluded under applicable law.

18Indemnification

The Customer will defend, indemnify, and hold harmless Odysseic and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) any Booking, dive activity, or service provided by the Customer or its Authorized Users; (b) the Customer's breach of these Terms or of any applicable law (including consumer-protection, data-protection, or anti-spam law); (c) any dispute between the Customer and a Diver, Payment Provider, or other third party; and (d) any allegation that Customer Data infringes the rights of a third party.

19Changes to the terms

We may update these Terms from time to time to reflect changes to the Service, our business, or the law. We will give reasonable notice of material changes (e.g., in-product notice or email at least 30 days before they take effect for paying Customers). Your continued use of the Service after the effective date of the updated Terms constitutes acceptance. If you do not accept the updated Terms, you may cancel your Subscription before the effective date as your sole remedy.

20Governing law & disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of Singapore, without regard to its conflict-of-laws principles.

The parties will attempt in good faith to resolve any dispute through informal discussions. If a dispute cannot be resolved within 30 days of written notice, it will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules in force at the time, before a sole arbitrator, with the seat in Singapore and the language English. Notwithstanding the foregoing, either party may seek interim or injunctive relief in any court of competent jurisdiction.

21General

21.1 Entire agreement

These Terms, together with the Privacy Policy, Refund Policy, and any order form or written agreement we sign, constitute the entire agreement between the parties and supersede any prior agreements on the same subject.

21.2 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

21.3 Notices

Notices to Odysseic must be sent to legal@odysseic.com. We will send notices to the email address on file for your account.

21.4 No agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.

21.5 Severability & waiver

If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force. No waiver of any term is effective unless in writing.

21.6 Third-party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any term.

21.7 Force majeure

Neither party is liable for any delay or failure to perform caused by an event beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, natural disasters, pandemics, governmental actions, network or power failures, or third-party service outages.

22Contact

Questions about these Terms can be sent to legal@odysseic.com. For account, billing, or product support, write to support@odysseic.com.

Odysseic Ventures Pte. Ltd.
UEN 202604236H
160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914