Odysseic
What running a dive center actually looks like, and how we fix it.
Real scenarios from dive centers, from the first tap on your website to month-end pay. Each one is tagged with the part of Odysseic that fixes it.
The 12-second homepage on hotel Wi-Fi
WebsitesA diver on the resort Wi-Fi taps your site from Google. Twelve seconds later the homepage is still loading, the only way to book is a contact form, and they go back to the search results.
What changes
A light, fast site that loads on a patchy connection, with a book-now button on every course. Your old Google links still land on the right page, so you keep the traffic you already earned.
See Odysseic WebsitesThe Instagram DM at 9pm
Bookings“Can we do our Open Water course Thursday?” No reply. The diver messages three or four shops and books with whoever answers first.
What changes
Your booking link goes in the auto-reply, so divers book and pay themselves at 9pm. If you'd rather key it in the next morning, it lands in Thursday's schedule with a proper confirmation email. Bookings you enter yourself never pay a commission.
See Odysseic BookingsThe “certified” diver who isn't
BookingsAn uncertified diver books a fun dive online because nothing asked, and it looked fun. You find out when they arrive.
What changes
Divers tell you their certification and their last dive before they pay. Anyone who doesn't clearly qualify comes to you as a request, so you make the call at your desk, not on the boat ramp. Rusty divers get offered a refresher.
See Odysseic BookingsThe no-show who “would pay on arrival”
BookingsBoat fuelled, guide booked, two seats held. They never showed. No deposit, no recourse.
What changes
Take a deposit online before the seat is held, or send a payment link the moment you hang up. Unpaid bookings stand out at a glance, so nothing rides for free.
See Odysseic BookingsThe booking that lives in a WhatsApp thread
BookingsDate, price, the reschedule, the “did you ever pay?”. All of it buried across 40 messages and three screenshots, on one staff member's phone.
What changes
Every booking is one record that you and the diver both see. Divers change their own booking within your policies, and each change goes out as one email to the diver and the shop, with replies coming straight to you.
See Odysseic BookingsThe 2am cancellation argument
Bookings“Your policy says 3 days. It's still 3 days in New York!” Email threads, screenshots, and a refund given just to end it.
What changes
The diver sees the exact cancellation deadline before they pay. Inside it, they cancel themselves. Outside it, your policy stands, and you don't have to be the bad guy.
See Odysseic BookingsThe hotel referral tracked in a notebook
BookingsThe resort concierge sends you two divers a week. At month-end it's a fuzzy WhatsApp tally, an “I think it was five?”, and a commission you half-guess.
What changes
Every booking through the partner's link is counted for them. You both see what they've earned and what you've paid, and they see their numbers without seeing your divers' details.
See Odysseic BookingsTwo courses, one instructor, found out on the day
Bookings“Wait, you're both here for Open Water? I thought Ketut had the morning.” Two courses sold for the same slot, one instructor to run them, and a very awkward beach.
What changes
You only sell course dates you can staff. When a day gets stretched too thin, you hear about it the week before, not on the beach.
See Odysseic BookingsThe waiver shoebox behind the desk
OperationsLiability forms, medicals and photocopied cert cards in a box under the counter. When you need one diver's form from last March, someone loses an afternoon looking for it.
What changes
Divers fill in and sign your forms and the official diver medical on their phone before they arrive. Each one is filed against the diver's name, and kept for as long as you choose.
See Odysseic OperationsTomorrow's boats are a photo of the whiteboard
OperationsAt 7pm someone photographs the whiteboard and drops it in the staff group. By 9pm two divers have moved boats, and half the team is working from the old photo.
What changes
One board for tomorrow, by boat, site and instructor, that the whole team sees change as it happens. It warns you when a boat is full, and it's on the TV by the gear room too.
See Odysseic OperationsMonth-end commission is a spreadsheet and an argument
OperationsThree instructors taught parts of the same course. The spreadsheet says one thing, each instructor remembers another, and the owner loses an evening sorting it out.
What changes
Each instructor's pay scheme is set once, and the pay is split across everyone who taught the diver. Instructors see the same numbers you do, so the argument never starts.
See Odysseic Operations“I paid the other instructor”
OperationsCash in an envelope, a bank transfer, a note on a sticky pad. Three months later nobody agrees on who taught whom, or who was paid what.
What changes
Every payout you make is recorded with its method and reference. Instructors see how each amount was worked out, so questions get answered from the record, not from memory.
See Odysseic OperationsRecognize your shop in these?
Early access is open. We onboard a small number of dive centers at a time, hands-on.